Privacy Policy
Effective Date: January 20, 2026
Your privacy is important to us at Sundial Lakeview Retirement Residence. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or communicate with us.
1. Information We Collect
We may collect personal information that you choose to provide, including:
Name, email address, phone number, and other contact details
Information you provide through forms or inquiries (for example, request for a tour or information about our services)
Payment-related information (if applicable)
We may also automatically collect information when you visit our website, including:
IP address, browser type, device information, and pages viewed
Approximate location data (based on IP address)
Information collected through cookies and similar technologies
2. How We Use Your Information
We use personal information to:
Respond to inquiries and provide the services you request
Process transactions and payments (where applicable)
Provide customer support
Improve our website, services, and user experience
Send newsletters, updates, and promotional messages if you have opted in (you can unsubscribe at any time)
3. Payments and Payment Processing
If payments are made through our website, they may be processed by a third-party payment processor. We do not store full credit card numbers or payment details on our website servers unless explicitly stated. Payment processors are required to protect your information and use it only to provide payment services.
4. Cookies and Analytics
We use cookies and similar technologies to help our website function, understand how visitors use our site, and improve performance. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share personal information only:
With service providers who support our operations (for example, website hosting, email services, analytics, and payment processing)
Where required or permitted by law (for example, legal requests or regulatory requirements)
To protect the rights, safety, and security of our residents, staff, visitors, and services
Service providers are required to safeguard personal information and use it only for the purposes we authorize.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. For example, we may retain records related to financial transactions for legal or accounting requirements.
7. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, loss, or misuse. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You may also opt out of marketing emails at any time by using the unsubscribe link included in our messages.
To make a request or ask questions, please contact us at: crd@sundialretirement.com
9. Third-Party Links
Our website may include links to external websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies when visiting them.
10. Where Your Information Is Stored
Your information may be stored or processed in Canada or in other jurisdictions where our service providers operate. Privacy laws in those jurisdictions may differ from those in your area.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our website after changes are posted, you accept the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: crd@sundialretirement.com